Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at novanest11.11@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at novanest11.11@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at novanest11.11@gmail.com.

Return & Refund Policy

Effective Date: 1.1.2026

At NovaNest, customer satisfaction is our priority. We are committed to providing quality products at competitive prices. Please review our return and refund policy carefully before making a purchase.

1. Eligibility for Returns

We accept return requests within 7 days of delivery under the following conditions:

  • The item must be unused, unopened, and in its original condition.

  • The item must be returned in its original packaging with all accessories included.

  • Proof of purchase (order number or receipt) must be provided.

  • The product must not show signs of physical damage caused by misuse, negligence, or improper handling.

NovaNest reserves the right to inspect all returned items before approving a refund or replacement.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that have been used or damaged after delivery.

  • Items without original packaging.

  • Clearance, discounted, or promotional sale items (unless defective).

  • Personal use or hygiene-related products once opened.

  • Electrical products damaged due to voltage issues or improper usage.

3. Damaged or Defective Items

If you receive a damaged or defective product:

  • You must notify us within 48 hours of delivery.

  • Clear photos or videos must be provided as evidence.

  • After verification, we will offer either a replacement or refund at our discretion.

Failure to report within 48 hours may result in the request being declined.

4. Refund Process

  • Approved refunds will be processed within 5–10 business days.

  • Refunds will be issued to the original payment method used at checkout.

  • Shipping fees are non-refundable unless the return is due to a verified defect or error on our part.

Processing times may vary depending on the payment provider or banking institution.

5. Return Shipping Responsibility

  • Customers are responsible for return shipping costs unless the item is confirmed defective.

  • NovaNest will cover shipping costs only in cases of verified product defects or incorrect items sent.

We recommend using a trackable shipping service, as NovaNest is not responsible for lost return parcels.

6. Order Cancellations

Orders may be cancelled within 12 hours of placing the order.
Once an order has been processed or dispatched, cancellation requests will not be accepted.

7. Contact Information

For all return, refund, or replacement inquiries, please contact us:

Email: novanest11.11@gmail.com
Business Name: NovaNest
contacting us : 0704372798